Refund policy

30-day money-back guarantee

We want you to love your Hawthrive order. If you're not happy for any reason, contact us within 30 days of delivery and we'll refund your order, even if you've opened the pouch.

How to request a refund

  1. Email us at support@hawthrive.store (or use our contact page) within 30 days of receiving your order.
  2. Include your order number and a short note on why it wasn't right for you. For damaged or incorrect items, please add a photo.
  3. We'll reply within 2 business days. For health and safety reasons we can't resell supplements, so you don't need to send the product back.

The money-back guarantee is limited to one refund per customer.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us at support@hawthrive.store with a photo and your order number. We'll send a replacement or a full refund at no cost to you.

Refunds

Approved refunds go back to your original payment method within 5 business days. Your bank or card provider may take a few extra days to show it on your statement. Shipping was free, so there are no shipping charges to refund or deduct.

Cancellations

Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full.

Questions

Email support@hawthrive.store anytime.